DJI WARRANTY SERVICE
Our goods come with guarantees that cannot be excluded under local consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits we provide under the DJI Warranty Service are in addition to other rights and remedies you may have at law. The DJI Warranty Service is not intended to limit, modify or restrict your consumer guarantee rights in any way.
DJI agrees to repair or replace a product during the warranty period (see Warranty Period of Main Parts) subject to the conditions outlined below. If the problem is not covered under the DJI Warranty Service, you may have to pay for the cost of return delivery and testing the product. We’ll tell you beforehand if that is the case. If the to-be-repaired part is out of warranty while other parts are still in warranty, you may have to pay for the repair cost of this part.
1. You will only be eligible for our DJI Warranty Service where the following conditions are met:
a. The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
b. No unauthorized disassembling, modification or installation has been performed on the product or a component.
c. Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering.
d. You provide a valid proof-of-purchase, receipt or order number (for DJI Direct Sales).
2. The following situations are not covered by the DJI Warranty Service:
a. Crash or fire damage caused by non-manufacturing factors.
b. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals.
c. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
d. Damage caused by unauthorized repair.
e. Damage caused by unauthorized modification of circuits, mismatch or misuse of battery and charger.
f. Damage caused by flights which did not follow the instruction manual recommendations.
g. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
h. Damage caused by operating the unit in an environment with electromagnetic
interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.).
i. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
j. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
k. Damage caused by a forced flight when components have aged or been damaged. l. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
m. Damage caused by operating the unit with a low charged or defective battery.
3. DJI Warranty Service repair process
a. Customers are responsible for shipping costs when sending product(s) in for return, repair or replacement under the DJI Warranty Service.
b. Technical staff of after-sales service centers will examine the returned product to identify the problem. If it is a quality problem with the product itself, DJI will accept test, material, labor, and delivery costs for sending the repaired product back to the customer.
c. If DJI determines that the product is not covered under the DJI Warranty Service, the customer will have to pay the cost of repair and return delivery prior to repairing or sending the product. Examination, material and labor costs will be charged according to the nature of the problem. We’ll tell the customer beforehand what the costs will be.
d. The customer can call a DJI authorized dealer or the DJI after-sales service center for more information about the DJI Warranty Service repair process.
e. Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products.
f. Please be aware that where the product is capable of retaining user-generated data, this may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
CUSTOMER PAID REPAIR SERVICE
DJI also provides our customers with an optional customer paid repair service for products that do not meet the conditions of our Warranty Service or which are not covered by the Consumer Guarantees. For the paid repair services we offer, you will be charged for diagnostics, labor, materials, tax, repair and delivery.
If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as the cost of diagnosis. We will tell you what these costs will be, before you return a product to us for diagnosis.
Diagnosis is free of charge if the product is within the terms of DJI Warranty Service, Refund and Replacement Policy or is covered by the Consumer Guarantees.
1. Customer Paid Repair Service will include the following:
a. Products that are no longer covered under the DJI Warranty Service, Refund and Replacement Policy.
b. All other situations that do not meet with the conditions pursuant to the DJI Warranty Service, Refund and Replacement Policy or Consumer Guarantees (see details in Warranty service terms).
DJI GENERAL AFTER-SALES SERVICE FLOW